Did you get an unexpected prompt to update you firmware? Don't worry!
The firmware version 0.2.5 changes the way Loupedeck CT / Live creates a connection with your computer. It will no longer be a network device, but it will use serial communication for sending data between your computer and the device.
The aim of this firmware update is eliminating any outstanding connectivity issues and allow Loupedeck users to use our devices together with any VPN software.
To be able to update the firmware, please make sure to run Loupedeck software 4.3 or later you can find them here:
If you do not see a pop-up window with Firmware update instructions right away, please unplug your device and close Loupedeck app. Then open Loupedeck app and plug the device back in. This will trigger the firmware update process.
Once the update is completed, you will see Loupedeck device listed differently on your computer:
- Open Device manager
- Expand the Ports menu
- Loupedeck device is listed as USB Serial Device
- Open System information (Top left Apple logo -> About this Mac -> System Report)
- Loupedeck device is listed under USB Device Tree menu
Please note that it can take several attempts to successfully complete the update. If the first attempts are not successful, please restart Loupedeck and try it again.
Reverting the firmware update
If you experience any issue with this firmware update, please contact our support team via this link.